Customer service

Service is a word that many of you put high on your list of priorities. And this is also the case for us. That’s why we provide you with a number of tools to make things easier.

Using the knowledge centre we try to help you in a number of areas. For example, calculating your anchor weight, permissible propeller shaft play etc.

If you have any questions, please feel free to ask them.
The same applies in respect of complaints. We make every effort to complete our work as effectively and professionally as possible; but “from chipping come chips”. This can also be the case for us. In other words if you have a complaint, please tell us about it! We will try to resolve your complaint.

We also have useful links with various organisations.
For consideration:
Contact
Do you have any questions or comments? Our people are at your service Contact >>
Judicial Experts
Marine Surveyors and Consulting Engineers Van Pelt & Co B.V. have surveyors who are registered in the Rural Register of Judicial Experts in the section Shipbuilding and Shiptechnology.
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Engineering work
Do you know that, in addition to the routine survey work, we are also able to assist you in preparing, implementing and finishing your
(re-)construction work?
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Propeller shafts
With renewal of the certificate after 01 January 2015, all the shaft ceilingducts of rudder stocks and of (propeller)shafts need to be conducted, so, that no water polluted lubricants can come out. This means that, also for existing ships, rudder stocks and propeller shafts should provide an outer seal. We advise you, when a rudder stock or propeller shaft must be disassembled for example (damage)repair, to use the opportunity to place an outer seal, including any modification of the rudder stock or propeller shaft.